Shipping, Delivery & Return Policy
1. Shipping Timeline
- All products are meticulously handcrafted in-house for premium quality.
- Production and preparation time typically takes 20–25 days.
- Once ready, shipping takes 3–7 business days, depending on the delivery location.
- In case of any delays, our team will notify you promptly via WhatsApp or email.
2. Shipping Charges
- Shipping charges are not included unless otherwise specified.
- For bulk or special orders, please contact us at info@pradoglobal.com for a customized shipping quote.
3. Delivery Process
- Once your order is dispatched, you will receive a confirmation email and WhatsApp notification with tracking details.
- Our logistics partners ensure safe and secure delivery to your provided address.
- Please ensure someone is available to receive and sign for the delivery during the scheduled window.
- If loading/unloading assistance is required, additional charges may apply and must be agreed prior to delivery.
4. Damage & Breakage Claims
- All damages must be reported within 24 hours of delivery.
- A valid unboxing video (continuous and unedited) is mandatory for all claims.
- Take time-stamped photos of any damaged packaging, boxes, or items from multiple angles.
- Note the damage clearly on the delivery receipt and request the driver to sign next to your remarks.
- Keep a copy of the signed receipt for your records and ours.
5. Returns & Refunds
- Due to the custom and handcrafted nature of our products, returns or exchanges are not accepted, except in cases of verified damage during delivery.
- If the product is deemed irreparably damaged, a refund will be processed within 15 to 20 business days to your original payment method.
- For minor damages (such as surface scratches or chips), a local technician may be sent for repair instead of a replacement.
6. Customer Responsibility
- Ensure availability at the delivery address to inspect and sign for the product.
- Keep original packaging, invoices, and evidence (photos & video) for damage claims.
- Claims without proper proof cannot be honored.
7. Support & Communication
- For assistance with shipping, delivery, or refunds, please contact our customer support team at info@pradoglobal.com.
- Our team will guide you through the claim or service process to ensure a smooth resolution.
Note: Prado Global reserves the right to update this policy as required to ensure service excellence.