Refund & Cancellation Policy
Last updated on: 22-08-2025
At Prado Global, we value our customers and strive to deliver premium handcrafted furniture and design products with utmost care. Since each item is made-to-order and customized, we follow a transparent Cancellation, Return & Refund Policy outlined below.
1. Order Cancellation
- Cancellations are accepted only within 24 hours of placing the order.
- Once production begins, cancellations cannot be processed as every item is handcrafted exclusively for you.
- To cancel your order, please write to us at info@pradoglobal.com or call us at +91 9315521459.
2. Shipping & Delivery
- Standard production time for handcrafted furniture: 20–25 days.
- Delivery time after dispatch: 5–10 working days depending on the destination.
- Shipping charges (if applicable) will be shared at the time of order confirmation or based on bulk order requirements.
- You will receive an email/WhatsApp notification with tracking details once your order is dispatched.
3. Return & Refund Eligibility
- Since products are custom handcrafted, returns are not accepted except in cases of verified transit damage.
- Refunds are processed only if the product is irreparably damaged during transit and cannot be repaired or replaced.
- Minor issues such as polishing, paint chipping, or small fitting adjustments will be resolved through a local technician visit, and additional charges may apply.
4. Reporting Damages
- Unboxing must be recorded in a continuous, unedited video from start to finish.
- Take clear photos of damaged packaging and product from multiple angles.
- Report damages within 24 hours of delivery to info@pradoglobal.com or call +91 9315521459.
- Our team will inspect the claim and confirm within 4–5 working days.
5. Refund Process
- If approved, refunds will be credited to your original payment method within 15-20 working days.
- In case of replacements, a new product will be dispatched at the earliest possible timeline.
6. Customer Responsibility
- Ensure someone is available to receive and inspect the delivery.
- Claims without an unboxing video and valid proof cannot be processed.
Note: Prado Global reserves the right to update or modify this policy without prior notice. For any queries, please contact us at info@pradoglobal.com or call +91 9315521459.